Privacy Policy

1. Company Identification

Arteco Design is a digital agency specializing in SaaS development, web applications, and high-performance websites, established in Canada.

Person responsible for the protection of personal information:
Krystina Faucher
Email: kfaucher@artecodesign.com

2. Personal Information Collected

We collect only the following personal information when you use our contact form:

• Full name - To identify you and personalize our response
• Email address - To communicate with you and respond to your request
• Subject and message - To understand your request
• IP address - For security and fraud prevention purposes
• Technical information (browser, device) - To improve our website

3. Purposes of Collection

Your personal information is collected for the following purposes:

• Responding to your information requests
• Communicating with you regarding our services
• Ensuring the security of our website
• Complying with our legal obligations

4. Legal Basis for Processing

We process your personal information on the basis of:

• Your consent - Given explicitly through the contact form
• Legitimate interests - Website security and fraud prevention

5. Disclosure to Third Parties

Your personal information may be disclosed to the following third parties:

5.1 Email Service

Brevo (Sendinblue) - SMTP service provider

• Information shared: Name, email, message
• Purpose: Secure email transmission
• Privacy policy: https://www.brevo.com/legal/privacypolicy/

5.2 Web Hosting

IONOS - Web host

• Accessible information: Technical data (server logs, IP address)
• Purpose: Website hosting and operation
• Server location: United States
• Privacy policy: https://www.ionos.com/terms-gtc/privacy-policy/

6. Transfer of Information Outside Canada

Some of your personal information may be transferred and processed outside of Canada by our service providers:

• IONOS (hosting): United States
• Brevo (email): European Union (France, Germany, Belgium)

These transfers are carried out in accordance with the Act respecting the protection of personal information in the private sector (Quebec's Law 25). We ensure that these providers offer a level of personal information protection equivalent to that provided by Quebec law, notably through:

• Contractual agreements imposing confidentiality obligations
• Adequate technical and organizational security measures
• Compliance with the European GDPR (for Brevo) and applicable American laws (for IONOS)

7. Retention Period

Your personal information is retained for the following periods:

• Contact form messages: Messages are retained for a maximum of 6 months, then securely deleted.
• Session cookies: Deleted when the browser is closed
• Rate limiting data: 10 minutes maximum

After these periods, your information is securely deleted.

8. Your Rights

In accordance with the Act respecting the protection of personal information in the private sector (Quebec's Law 25), you have the following rights:

• Right of access - View your personal information
• Right of rectification - Correct your information
• Right to deletion - Request the erasure of your data
• Right to portability - Receive your data in a structured format
• Right to withdraw consent - Withdraw your consent at any time

To exercise these rights, contact us at: kfaucher@artecodesign.com

We will respond to your request within 30 days.

9. Protection of Minors

Our website and services are not intended for persons under 14 years of age. We do not knowingly collect personal information from minors under 14.

If we learn that we have collected personal information from a minor under 14 without the required parental consent, we will take the necessary steps to delete that information as soon as possible.

10. Privacy Incident

In accordance with the Act respecting the protection of personal information in the private sector (Quebec's Law 25), in the event of a privacy incident involving your personal information (unauthorized access, loss, theft, or unauthorized disclosure), we commit to:

• Taking reasonable measures to reduce the risk of harm and prevent new incidents of the same nature from occurring
• Notifying the Commission d'acces a l'information du Quebec (CAI) if the incident presents a serious risk of harm
• Notifying affected individuals if the incident presents a serious risk of harm
• Maintaining a registry of privacy incidents

Notification will be provided as soon as possible and will include a description of the information involved, the circumstances of the incident, and the measures taken to mitigate the consequences.

11. Data Security

We implement the following security measures to protect your personal information:

• Encrypted transmission via HTTPS (SSL/TLS)
• Validation and sanitization of all user inputs
• Anti-spam protection (honeypot and rate limiting)
• Restricted access to personal information
• Secured servers with firewalls

12. Cookies and Similar Technologies

Our website uses the following cookies:

12.1 Essential Cookies

• PHPSESSID - PHP session cookie
  • Purpose: Limiting repetitive form submissions (anti-spam protection)
  • Duration: Until the browser is closed
  • Type: First-party cookie

No advertising tracking cookies are used on this website.

13. Policy Modifications

We reserve the right to modify this privacy policy at any time. Any changes will be published on this page with a new update date.

We encourage you to regularly review this page to stay informed about our personal information protection practices.

14. Complaint to the CAI

If you believe your rights regarding the protection of personal information are not being respected, you have the right to file a complaint with the Commission d'acces a l'information du Quebec (CAI):

Commission d'acces a l'information
Phone: 1 888 528-7741
Website: www.cai.gouv.qc.ca

15. Contact Us

For any questions regarding this privacy policy or your personal information, contact us:

Email: kfaucher@artecodesign.com
Phone: (438) 823-5870
Website: www.artecodesign.com